Quality Management and Innovation Performance in Higher Education Institutions: A literature review focused on Ecuador

The objective of this article is to analyze the state of the art in quality management and innovation performance in Higher Education Institutions. To achieve this, a systematic literature review methodology is employed, defining the scope, relevance, and volume of information to be analyzed. The scientific articles reviewed were selected from well-recognized databases in the fields of management and education (Scopus, Science Direct, Springer, and Taylor & Francis). Based on the collected data, potential correlations between quality management and innovation variables are categorized. The main findings suggest that innovation is a variable dependent on the quality management practices implemented by an institution. The analysis primarily focuses on the relationship between the organization as a generator of innovation, process innovation, and organizational innovation.

Show more Show less

References:

Abdallah, A., Anh, P., & Matsui, Y. (2016). Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies. International Journal of Business Innovation and Research, 10(2/3), 153–183. https://doi.org/10.1504/IJBIR.2016.074824

Abu Salim, T. (2019). The relationship between TQM practices and organizational innovation outcomes: Moderating and mediating the role of slack. The TQM Journal, 31(6), 874–907. https://doi.org/10.1108/TQM-11-2018-0160

Al-bahussin, S.A., & El-garaihy, W.H. (2013). The impact of human resource management practices, organisational culture, organisational innovation and knowledge management on organisational performance in large Saudi organisations: Structural equation modeling with conceptual framework. The International Journal of Business and Management, 8(22), 1–18. https://doi.org/10.5539/IJBM.V8N22P1

Almuntfjy, L., Tan, O.K., Alani, E., & Hazzaa, O.T. (2024a). Total quality management and corporate social responsibility (TQM-CSR): Measurement items design and pilot test. Indian Journal of Science and Technology, 17(12), 1213–1221. https://doi.org/10.17485/IJST/v17i12.128

Almuntfjy, L., Tan, O.K., Alani, E., & Hazzaa, O.T. (2024b). Total quality management and corporate social responsibility integrated practices for higher education institutions: Conceptual framework. International Journal of Professional Business Review, 9, e02633. https://doi.org/10.26668/businessreview/2024.v9i2.2633

American Society for Quality - ASQ. (2013). Innovation is quality for tomorrow: Executive summary of ASQ Innovation Think Tank. Milwaukee, WI: American Society for Quality. https://my.asq.org/communities/community-home?CommunityKey=c0ed0533-adfb-455f-bdf0-17c2d7e41ccf

Anatan, L., & Kristine, F. (2024). Impact of implementation of total quality management (TQM) practices in higher education. International Journal of Advance Research, Aug, 1123–1134. https://doi.org/10.21474/IJAR01/19353

Antunes, M., Ribeiro Mucharreira, P., Justino, M.R., & Texeira Quirós, J. (2021). Effects of total quality management (TQM) dimensions on innovation—Evidence from SMEs. Sustainability, 13, 10095. https://doi.org/10.3390/su131810095

Aromataris, E., & Munn, Z. (2020). JBI manual for evidence synthesis. JBI. https://doi.org/10.46658/JBIMES-20-01

Aziz, N., & Omar, N.A. (2013). Exploring the effect of internet marketing orientation, learning orientation and market orientation on innovativeness and performance: SME (exporters) perspectives. Journal of Business Economics and Management, 14(sup1), S257–S278. https://doi.org/10.3846/16111699.2011.645865

Backhouse, S., McKenna, J., Robinson, S., & Atkin, A. (2007). WADA international literature review: Attitudes, behaviours, knowledge and education—Drugs in sport: Past, present and future. Leeds Metropolitan University Carnegie Research Institute, prepared for World Anti-Doping Agency.

Bagley, S., & Portnoi, L. (2014). Setting the stage: Global competition in higher education. New Directions for Higher Education, 2014, 9–21. https://doi.org/10.1002/he.20109

Bazrkar, A., Aramoon, E., Hajimohammadi, M., & Aramoon, V. (2022). Improve organizational performance by implementing the dimensions of total quality management with respect to the mediating role of organizational innovation capability. Studia Universitatis „Vasile Goldis”. Arad – Economics Series, 32, 38–57. https://doi.org/10.2478/sues-2022-0018

Bel, R., Smirnov, V., & Wait, A. (2017). Managing change: Communication, managerial style and change in organizations. Economic Modelling, 69, 1–12. https://doi.org/10.1016/j.econmod.2017.09.001

Belash, O., Popov, M., Ryzhov, N., Ryaskov, Y., Shaposhnikov, S., & Shestopalov, M. (2015). Research on university education quality assurance: Methodology and results of stakeholders’ satisfaction monitoring. Procedia - Social and Behavioral Sciences, 214, 344–358. https://doi.org/10.1016/j.sbspro.2015.11.658

Biwer, F., Oude Egbrink, M.G., Aalten, P., & De Bruin, A.B. (2020). Fostering effective learning strategies in higher education – A mixed-methods study. Journal of Applied Research in Memory and Cognition, 9(2), 186–203. https://doi.org/10.1016/j.jarmac.2020.03.004

Boer, H., & Gertsen, F. (2003). From continuous improvement to continuous innovation: A (retro)(per)spective. International Journal of Technology Management, 26, 805–827. https://doi.org/10.1504/IJTM.2003.003391

Bon, A.T., & Mustafa, E.M. (2013). Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework. Procedia Engineering, 53, 516–529. https://doi.org/10.1016/j.proeng.2013.02.067

Carvalho, M., Cabral, I., Verdasca, J., & Alves, J. (2021). Strategy and strategic leadership in education: A scoping review. Frontiers in Education, 6, 706608. https://doi.org/10.3389/feduc.2021.706608

Castka, P., & Balzarova, M.A. (2018). An exploration of interventions in ISO 9001 and ISO 14001 certification context – A multiple case study approach. Journal of Cleaner Production, 174, 1642–1652. https://doi.org/10.1016/j.jclepro.2017.11.096

Chaika, O. (2024). Bridging the gap: Traditional vs. modern education (A value-based approach for multiculturalism). IntechOpen. https://doi.org/10.5772/intechopen.114068

Clemons, R., & Jance, M. (2024). Defining quality in higher education and identifying opportunities for improvement. SAGE Open, 14(3). https://doi.org/10.1177/21582440241271155

Damanpour, F. (2020). Organizational innovation. Cheltenham, UK: Edward Elgar Publishing. https://doi.org/10.4337/9781788117449

Damanpour, F., & Gopalakrishnan, S. (2001). The dynamics of the adoption of product and process innovations in organizations. Journal of Management Studies, 38, 45–65. https://doi.org/10.1111/1467-6486.00227

Damanpour, F., Walker, R.M., & Avellaneda, C.N. (2009). Combinative effects of innovation types and organizational performance: A longitudinal study of service organizations. Journal of Management Studies, 46(4), 650–675. https://doi.org/10.1111/j.1467-6486.2008.00814.x

Daoud, B.A. (2021). Quality management practices and innovation: The moderating effect of ISO 9001 certification. Journal of the Knowledge Economy, 13, 2177–2202. https://doi.org/10.1007/s13132-021-00805-x

Dilbo, H.D., Gedefa, N.F., Abera, M.M., & Singh, A.P. (2023). Innovation performance mediating relationship between TQM practices and organisational performance in the Ethiopian garment industry. ARPN Journal of Engineering and Applied Sciences, 18(1), 17–30. https://doi.org/10.59018/012316

Directorate of Studies and Research – Council for Evaluation, Accreditation, and Quality Assurance – DEI-CEAACES. (2016). The quality of higher education in Latin America and Ecuador: Conceptual dimensions, approaches, and model of quality evaluation of higher education in Ecuador (Working document). Quito: DEI-CEAACES. https://www.caces.gob.ec/

El Manzani, Y., Sidmou, M., & Cegarra, J.J. (2019). Does ISO 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory. International Journal of Quality & Reliability Management, 36(6), 951–982. https://doi.org/10.1108/IJQRM-09-2017-0174

Escrig-Tena, A.B., Segarra-Cipres, M., Garcia-Juan, B., & Beltrán Martÿn, I. (2018). The impact of hard and soft quality management and proactive behaviour in determining innovation performance. International Journal of Production Economics, 200, 1–14. https://doi.org/10.1016/j.ijpe.2018.03.011

Farish, K., Anil, A.P., & Satish, K. (2017). Effect of TQM practices on financial performance through innovation performance – In Indian manufacturing context. International Research Journal of Engineering and Technology (IRJET), 04, 1–10. https://irjet.net/archives/V4/i7/IRJET-V4I7539.pdf

Fernández, V., & Gutierrez, L. (2013). External managerial networks, strategic flexibility and organizational learning: A comparative study between Non-QM, ISO and TQM firms. Total Quality Management & Business Excellence, 24, 243–258. https://doi.org/10.1080/14783363.2012.669558

Frishammar, J., Richtnér, A., Brattström, A., Magnusson, M., & Björk, J. (2019). Opportunities and challenges in the new innovation landscape: Implications for innovation auditing and innovation management. European Management Journal, 37(2), 151–164. https://doi.org/10.1016/j.emj.2018.05.002

García-Sánchez, E., García-Morales, V., & Martín-Rojas, R. (2018). Influence of technological assets on organizational performance through absorptive capacity, organizational innovation and internal labour flexibility. Sustainability, 10, 770. https://doi.org/10.3390/su10030770

Garrido-Moreno, A., Martín-Rojas, R., & García-Morales, V. (2024). The key role of innovation and organizational resilience in improving business performance: A mixed-methods approach. International Journal of Information Management, 77, 102777. https://doi.org/10.1016/j.ijinfomgt.2024.102777

Gambi, L., Lizarelli, F.L., Junior, A.R.R., & Boer, H. (2021). The impact of quality management practices on innovation: An empirical research study of Brazilian manufacturing companies. Benchmarking: An International Journal, 28(3), 1059–1082. https://doi.org/10.1108/BIJ-04-2020-0168

Giacosa, E., Ferraris, A., & Bresciani, S. (2017). Exploring voluntary external disclosure of intellectual capital in listed companies: An integrated intellectual capital disclosure conceptual model. Journal of Intellectual Capital, 18(1), 149–169. https://doi.org/10.1108/JIC-01-2016-0019

Giudici, M., & Filimonau, V. (2019). Exploring the linkages between managerial leadership, communication and teamwork in successful event delivery. Tourism Management Perspectives, 32, 100558. https://doi.org/10.1016/j.tmp.2019.100558

Gonzalez Escobar, I. (2019). School improvement plans, a tool to improve the quality of education. New Trends and Issues Proceedings on Humanities and Social Sciences, 6, 440–450. https://doi.org/10.18844/prosoc.v6i1.4197

Gough, D., & Thomas, J. (2016). Systematic reviews of research in education: Aims, myths and multiple methods. Review of Education, 4(1), 84–102. https://doi.org/10.1002/rev3.3068

Gulden, M., Saltanat, K., Raigul, D., Dauren, T., & Assel, A. (2020). Quality management of higher education: Innovation approach from perspectives of institutionalism. An exploratory literature review. Cogent Business & Management, 7(1), 1749217. https://doi.org/10.1080/23311975.2020.1749217

Günday, G., Ulusoy, G., Kilic, K., & Alpkan, L. (2011). Effects of innovation types on firm performance. International Journal of Production Economics, 133, 662–676. https://doi.org/10.1016/j.ijpe.2011.05.014

Gupta, P. (2009). Innovation: The new face of quality. Quality Digest. https://www.qualitydigest.com/magazine/2009/apr/article/innovation-new-face-quality.html

Grigoroudis, E., & Siskos, Y. (2010). Customer satisfaction evaluation: Methods for measuring and implementing service quality. Springer. ISBN: 9781441916396

Hamdoun, M., Chiappetta Jabbour, C.J., & Ben Othman, H. (2018). Knowledge transfer and organizational innovation: Impacts of quality and environmental management. Journal of Cleaner Production, 193, 759–770. https://doi.org/10.1016/j.jclepro.2018.05.031

Haneda, S., & Ito, K. (2018). Organizational and human resource management and innovation: Which management practices are linked to product and/or process innovation? Research Policy, 47(1), 194–208. https://doi.org/10.1016/j.respol.2017.02.008

Harvey, L. (2018). Chapter 2: Lessons learned from two decades of quality in higher education. In Research handbook on quality, performance and accountability in higher education (pp. 15–29). Cheltenham, UK: Edward Elgar Publishing. https://doi.org/10.4337/9781785369759.00010

Higgins, J., & Green, S. (2008). Cochrane handbook for systematic reviews of interventions. The Cochrane Collaboration.

Higher Education Council – CES. (2022). Academic regulations. https://www.ces.gob.ec/wp-content/uploads/2022/08/Reglamento-de-Re%CC%81gimen-Acade%CC%81mico-vigente-a-partir-del-16-de-septiembre-de-2022.pdf

Hota, P., & Sarangi, P. (2019). Quality revolution of higher education: A study in India. Srusti Management Review, 12(1), 49–56.

Huo, B., Han, Z., & Prajogo, D. (2014). The effect of ISO 9000 implementation on flow management. International Journal of Production Research, 52(21), 6467–6481. https://doi.org/10.1080/00207543.2014.895063

Interuniversity Center for Andean Development. (2012). Publicaciones. https://cinda.cl/publicaciones

ISO 9001:2015. International Organization for Standardization. (2015). ISO 9001:2015 – Quality management systems – Fundamentals and vocabulary. Geneva, Switzerland: ISO Central Secretariat. https://www.iso.org/home.html

Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65–74. https://doi.org/10.1016/j.bushor.2018.08.010

Jackson, S.A., Gopalakrishna-Remani, V., Mishra, R., & Napier, R. (2016). Examining the impact of design for environment and the mediating effect of quality management innovation on firm performance. International Journal of Production Economics, 173, 142–152. https://doi.org/10.1016/j.ijpe.2015.12.009

Jaskyte, K. (2011). Predictors of administrative and technological innovations in nonprofit organizations. Public Administration Review, 71(1), 77–86. https://doi.org/10.1111/j.1540-6210.2010.02308.x

Kafetzopoulos, D., & Gotzamani, K. (2019). Investigating the role of EFQM enablers in innovation performance. The TQM Journal, 31(2), 239–256. https://doi.org/10.1108/TQM-09-2018-0124

Khalfallah, M., Salem, A.B., Zorgati, H., & Lakhal, L. (2022). Innovation mediating relationship between TQM and performance: Cases of industrial certified companies. The TQM Journal, 34(3), 552–575. https://doi.org/10.1108/TQM-01-2021-0019

Khan, B.A., & Naeem, H. (2016). Measuring the impact of soft and hard quality practices on service innovation and organisational performance. Total Quality Management & Business Excellence, 29(11–12), 1402–1426. https://doi.org/10.1080/14783363.2016.1263543

Kim, D.Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295–315. https://doi.org/10.1016/j.jom.2012.02.003

Kistiani, D., & Permana, J. (2020). The importance of application of total quality management at higher education. Advances in Science, Technology, Engineering and Humanities Research, 400, 177–180. https://doi.org/10.2991/assehr.k.200130.165

Korneiko, Y., Tarangul, L., Dovzhuk, V., Zhukova, H., & Bulhakova, T. (2023). Traditions and innovations: Two poles of education of the future. Futurity Education, 3, 5–14. https://doi.org/10.57125/FED/2022.10.11.1

Kulenović, M., Veselinović, L., Šunje, A., & Cero, E. (2022). Understanding the mechanism of influence of TQM practices on financial performance: The mediating effect of innovation performance. Zagreb International Review of Economics and Business, 25(1), 149–176. https://doi.org/10.2478/zireb-2022-0010

Kundu, G. (2017). Quality in higher education from different perspectives: A literature review. International Journal for Quality Research, 11(1), 17–34. https://doi.org/10.18421/IJQR11.01-02

Latan, H., Jabbour, C.J.C., de Sousa Jabbour, A.B.L., de Camargo Fiorini, P., & Foropon, C. (2020). Innovative efforts of ISO 9001-certified manufacturing firms: Evidence of links between determinants of innovation, continuous innovation and firm performance. International Journal of Production Economics, 219, 107526. https://doi.org/10.1016/j.ijpe.2019.107526

Leal-Rodríguez, A., Sanchís-Pedregosa, C., Moreno-Moreno, A.M., & Leal, A. (2023). Digitalization beyond technology: Proposing an explanatory and predictive model for digital culture in organizations. Journal of Innovation & Knowledge, 8(3), 100409. https://doi.org/10.1016/j.jik.2023.100409

Lewis, W., Pun, K., & Lalla, T. (2006). Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium sized enterprises. International Journal of Quality & Reliability Management, 23(8), 964–985. https://doi.org/10.1108/02656710610688167

León-Bravo, V., Moretto, A., Cagliano, R., & Caniato, F. (2019). Innovation for sustainable development in the food industry: Retro and forward-looking innovation approaches to improve quality and healthiness. Corporate Social Responsibility and Environmental Management, 26, 1049–1062. https://doi.org/10.1002/csr.1785

Liberati, A., Altman, D., Tetzlaff, J., Mulrow, C., Gøtzsche, P., Ioannidis, J., Clarke, M., Devereaux, P.J., Kleijnen, J., & Moher, D. (2009). The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: Explanation and elaboration. Journal of Clinical Epidemiology, 62(10), e1–e34. https://doi.org/10.1016/j.jclinepi.2009.06.006

Lugo, M.T., & Ithurburu, V. (2019). Digital policies in Latin America: Technologies to improve quality education. Iberoamerican Journal of Education, 79(1), 11–31. https://doi.org/10.35362/rie7913398

Malik, M.Z., Banerjee, R., & Ahmad, S.A. (2018). A review paper on implementation of total quality management (TQM) in construction industry. International Journal of Recent Scientific Research, 9(5A), 26515–26517. https://doi.org/10.24327/ijrsr.2018.0905.2074

Manders, B., de Vries, H.J., & Blind, K. (2015). ISO 9001 and product innovation: A literature review and research framework. Technovation, 48, 41–55. https://doi.org/10.1016/j.technovation.2015.11.004

Page, M.J., McKenzie, J.E., Bossuyt, P.M., Boutron, I., Hoffmann, T.C., Mulrow, C.D., ... & Moher, D. (2021). Declaración PRISMA 2020: una guía actualizada para la publicación de revisiones sistemáticas. BMJ, n71. https://doi.org/10.1136/bmj.n71

Merzel, C.R. (2023). Pedagogy for transformative teaching and learning. Pedagogy in Health Promotion, 9(4), 231–233. https://doi.org/10.1177/237337992312083

Mitchell, J.S. (2015). Operational excellence: Journey to creating sustainable value. New York, NY: John Wiley & Sons.

Mureithi, M. (2018). Influence of strategic quality management on organizational performance of food processing companies: A case of UNGA Holdings Limited, Kenya. Strategic Journal of Business & Change Management, 5, 1–12. https://doi.org/10.61426/sjbcm.v5i2.754

Naidoo, S., & Govender, V. (2023). A Fourth Industrial Revolution approach to total quality management on innovation performance: Evidence from South Africa. International Journal of Business Excellence, 29(1), 61–79. https://doi.org/10.1504/IJBEX.2023.128256

OECD. (2018). Oslo manual: Guidelines for collecting, reporting and using data on innovation (4th ed.). https://www.oecd.org/en/publications/oslo-manual-2018_9789264304604-en.html

O’Neill, P., Sohal, A., & Teng, C.W. (2016). Quality management approaches and their impact on firms’ financial performance: An Australian study. International Journal of Production Economics, 171, 381–393. https://doi.org/10.1016/j.ijpe.2015.07.015

Ooi, K.B., Lin, B., Teh, P.L., & Chong, A.Y.L. (2012). Does TQM support innovation performance in Malaysia’s manufacturing industry? Journal of Business Economics and Management, 13(2), 366–393. https://doi.org/10.3846/16111699.2011.620155

Organic Law Reforming the Organic Law of Higher Education – LOR LOES. (2018). Official Registry Supplement, Year II, No. 297, August 2. Quito: National Assembly, Republic of Ecuador. https://www.ces.gob.ec/documentos/Normativa/LOES.pdf

Owlia, M., & Aspinwall, E. (1997). TQM in higher education: A review. International Journal of Quality & Reliability Management, 14(5), 527–543. https://doi.org/10.1108/02656719710170747

Para-González, L., Jiménez-Jiménez, D., & Martínez-Lorente, A.R. (2018). Exploring the mediating effects between transformational leadership and organizational performance. Employee Relations, 40(2), 412–432. https://doi.org/10.1108/ER-10-2016-0190

Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2009). An analysis of the relationship between total quality management-based human resource management practices and innovation. International Journal of Human Resource Management, 20(5), 1191–1218. https://doi.org/10.1080/09585190902850372

Perles, G.S.M. (2002). The ethical dimension of leadership in the programmes of total quality management. Journal of Business Ethics, 39, 59–66. https://doi.org/10.1023/A:1016327916711

Porter, M.E. (1993). The competitive advantage of nations. Buenos Aires: Ediciones Javier Vergara.

Prajogo, D.I., & Cooper, B.K. (2009). The effect of people-related TQM practices on job satisfaction: A hierarchical model. Production Planning & Control, 21(1), 26–35. https://doi.org/10.1080/09537280903239383

Prajogo, D.I., & Cooper, B. (2017). The individual and organizational level effects of TQM practices on job satisfaction. International Journal of Manpower, 38(2), 215–225. https://doi.org/10.1108/IJM-12-2014-0240

Prajogo, D., & Sohal, A. (2004). The multidimensionality of TQM practices in determining quality and innovation performance: An empirical examination. Technovation, 24(6), 443–453. https://doi.org/10.1016/S0166-4972(02)00122-0

Quality Assurance Council of Higher Education of Ecuador – CACES. (2023). External evaluation model for accreditation purposes for quality assurance of universities and polytechnic schools in Ecuador. https://www.caces.gob.ec

Qureshi, A., Nawaz, A.H., & Khan, N. (2022). Role of total quality management towards organizational performance through knowledge transfer and innovation capabilities. Gomal University Journal of Research, 38, 428–436. https://doi.org/10.51380/gujr-38-04-04

Ross, J.E. (2017). Total quality management: Text, cases, and readings (3rd ed.). Routledge. https://doi.org/10.1201/9780203735466

Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13–26. https://doi.org/10.1016/j.ijpe.2010.02.013

Sahoo, S. (2019). Quality management, innovation capability and firm performance: Empirical insights from Indian manufacturing SMEs. The TQM Journal, 31(6), 1003–1027. https://doi.org/10.1108/TQM-04-2019-0092

Sánchez-Ollero, J., García-Pozo, A., & Marchante-Lara, M. (2015). Measuring the effects of quality certification on labour productivity: An analysis of the hospitality sector. International Journal of Contemporary Hospitality Management, 27(6), 1100–1116. https://doi.org/10.1108/IJCHM-02-2014-0057

Saviani, D. (2020). Educational policies in times of coup: Setbacks and forms of resistance. Roteiro, 45, 1–18. https://doi.org/10.18593/r.v45i0.21512

Simao, L., & Franco, M. (2018). External knowledge sources as antecedents of organizational innovation in firm workplaces: A knowledge-based perspective. Journal of Knowledge Management, 22(2), 237–256. https://doi.org/10.1108/JKM-01-2017-0002

Singun, A. (2025). Unveiling the barriers to digital transformation in higher education institutions: A systematic literature review. Discover Education, 4, 37. https://doi.org/10.1007/s44217-025-00430-9

Schniederjans, D.G. (2018). Business process innovation on quality and supply chains. Business Process Management Journal, 24(3), 635–651. https://doi.org/10.1108/BPMJ-04-2016-0088

Shakina, E., & Barajas, A. (2020). ‘Innovate or perish?’: Companies under crisis. European Research on Management and Business Economics, 26(2), 145–154. https://doi.org/10.1016/j.iedeen.2020.06.002

Shi, Y., Lin, W., Chen, P.K., & Su, C.H. (2019). How can the ISO 9000 QMS improve the organizational innovation of supply chains? International Journal of Innovation Science, 11(2), 278–298. https://doi.org/10.1108/IJIS-02-2018-0009

Shriner Sierra, G.G. (2025). Capacity for product and process innovation in higher education institutions. Transdigital, 6(12), e456. https://doi.org/10.56162/transdigital456

Shu, C., Page, A.L., Gao, S., & Jiang, X. (2012). Managerial ties and firm innovation: Is knowledge creation a missing link? Journal of Product Innovation Management, 29(1), 125–143. https://doi.org/10.1111/j.1540-5885.2011.00883.x

Sotirelis, P., & Grigoroudis, E. (2021). Total quality management and innovation: Linkages and evidence from the agro-food industry. Journal of the Knowledge Economy, 12, 1553–1573. https://doi.org/10.1007/s13132-020-00683-9

Tamutienė, L., & Matkevičienė, R. (2019). Quality in the higher education sector: Comparison of communication of criteria for quality assurance in webpages of state universities in Lithuania and Latvia. Acta Prosperitatis, 10, 109–130, 160.

Tarí, J.J., & García-Fernández, M. (2020). A proposal for a scale measuring innovation in a total quality management context. Total Quality Management & Business Excellence, 31(15–16), 1703–1717. https://doi.org/10.1080/14783363.2018.1504622

Tarí, J.J., Claver-Cortés, E., & García-Fernández, M. (2021). How quality management can enhance performance? A model of relationships mediated by innovation. Production Planning & Control, 32(8), 587–603. https://doi.org/10.1080/09537287.2021.1946328

Texeira Quirós, J., Justino, M.D.R., Antunes, M., Ribeiro Mucharreira, P., & Nunes, A. (2022). Effects of innovation, total quality management, and internationalization on organizational performance of higher education institutions. Frontiers in Psychology, 13, 869638. https://doi.org/10.3389/fpsyg.2022.869638

Țîțu, A.M., Banciu, D., Pop, A.B., & Oprean, C. (2024). Strategic approach on integrating quality management principles into university educational processes. Journal of Knowledge Dynamics, 1, 54–65. https://doi.org/10.56082/jkd.2024.2.54

Tierney, W., & Landford, M. (2016). Conceptualizing innovation in higher education. In P. Michael (Ed.), Higher education: Handbook of theory and research (Vol. 31, pp. 1–40). Springer. https://doi.org/10.1007/978-3-319-26829-3

Tight, M. (2020). Research into quality assurance and quality management in higher education. In J. Huisman & M. Tight (Eds.), Theory and method in higher education research (Vol. 6, pp. 185–202). Emerald Publishing Limited. https://doi.org/10.1108/S2056-375220200000006012

Tuominen, M., Rajala, A., & Möller, K. (2002). How does adaptability drive firm innovativeness? Journal of Business Research, 57(5), 495–506. https://doi.org/10.1016/S0148-2963(02)00316-8

Thompson, K.R., & Blazey, M.L. (2017). What we can learn from the Baldrige Criteria: An integrated management model to guide organizations. Organizational Dynamics, 46(1), 21–29. https://doi.org/10.1016/j.orgdyn.2016.07.010

Thienchai Phankhong, L.J.A.B., & Poespowidjojo, D.A.L. (2017). The mediating effect of innovativeness on innovation strategy, atmosphere, culture and organizational performance: Proposed theoretical framework. In 4th Conference on Business Management (pp. 29–30). School of Business Management, University Utara Malaysia. eISBN 978-967-0910-76-5

Tsinopoulos, C., Sousa, C., & Yan, K. (2017). Process innovation: Open innovation and the moderating role of the motivation to achieve legitimacy. Journal of Product Innovation Management, 35, e12374. https://doi.org/10.1111/jpim.12374

UNESCO-IESALC. (2018). Declaration of the III Regional Conference on Higher Education for Latin America and the Caribbean. https://www.iesalc.unesco.org/en

UNICEF. (2019). Strategy, every child learns: Education strategy 2019–2030. https://www.unicef.org/reports/UNICEF-education-strategy-2019-2030

Vaccaro, I., Jansen, J., Van Den Bosch, F., & Volberda, H.W. (2011). Management innovation and leadership: The moderating role of organizational size. Journal of Management Studies, 49, e49. https://doi.org/10.1111/j.1467-6486.2010.00976.x

Vaismoradi, M., Jones, J., Turunen, H., & Snelgrove, S. (2016). Theme development in qualitative content analysis and thematic analysis. Journal of Nursing Education and Practice, 6, 100–110. https://doi.org/10.5430/jnep.v6n5p100

Valmohammadi, C. (2011). The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs. The TQM Journal, 23, 496–509. https://doi.org/10.1108/17542731111157608

Van Fenema, P., & Keers, B. (2018). Interorganizational performance management: A co-evolutionary model. International Journal of Management Reviews, 20, 772–799. https://doi.org/10.1111/ijmr.12180

Varela, O., Burke, M., & Michel, N. (2013). The development of managerial skills in MBA programs: A reconsideration of learning goals and assessment procedures. Journal of Management Development, 32(4), 435–452. https://doi.org/10.1108/02621711311326400

Von Hippel, E. (2009). Democratizing innovation: The evolving phenomenon of user innovation. International Journal of Innovation Science, 1(1), 29–40. https://doi.org/10.1260/175722209787951224

Wikhamn, W. (2019). Innovation, sustainable HRM and customer satisfaction. International Journal of Hospitality Management, 76(Part A), 102–110. https://doi.org/10.1016/j.ijhm.2018.04.009

Wolf, C., & Floyd, S.W. (2013). Strategic planning research: Toward a theory-driven agenda. Journal of Management, 43(6), 1754–1788. https://doi.org/10.1177/0149206313478185

(Original work published 2017)

Yoshida, D.T., Sendjaya, S., Hirst, G., & Cooper, B. (2014). Does servant leadership foster creativity and innovation? A multi-level mediation study of identification and prototypicality. Journal of Business Research, 67(7), 1395–1404. https://doi.org/10.1016/j.jbusres.2013.08.013

Yusr, M.M. (2016). Innovation capability and its role in enhancing the relationship between TQM practices and innovation performance. Journal of Open Innovation: Technology, Market, and Complexity, 2, 6. https://doi.org/10.1186/s40852-016-0031-2

Zonnenshain, A., & Kenett, R.S. (2020). Quality 4.0—the challenging future of quality engineering. Quality Engineering, 32(4), 614–626. https://doi.org/10.1080/08982112.2019.1706744

Zhou, S.S., Zhou, A.J., Feng, J., & Jiang, S. (2019). Dynamic capabilities and organizational performance: The mediating role of innovation. Journal of Management & Organization, 25(5), 731–747. https://doi.org/10.1017/jmo.2017.20

Show more Show less